Operations Associate

About us:

We are a well funded B2B travel tech startup. We have raised ~USD 5mn Pre Series A investment round despite the global pandemic and are looking to grow our Demand & Growth team. We are growing rapidly. We have crossed our pre-covid numbers. We want to become the world’s biggest B2B travel company by enabling over million travel agents, travel entrepreneurs and influencers to grow their business, and achieving Annualized GMV of $25 billion by 2026.

Profile Overview:
Operations Associate (Rotational Day and Night Shift) at TravClan is a key role that focuses on managing end-to-end booking and related operations across products while ensuring customer delight and timely deliverables during late/ night hours. Handling on-ground operations, increasing GMV & processing bookings on time are some of the high priority activities undertaken in Operations.

Growth Prospects:
- Annual CTC -₹5 to 9 LPA
- ESOPs + promotions + aggressive growth prospects (read further)
- Fast Appraisal -Despite Covid, we had appraisals in 6 months in Jan & July 2020
- Aggressive Hikes -In May 2021 - Avg Hike was 35%

Whats on Offer:

- Work with a young & passionate team to excel and make an impact
- Work directly with the founders
- Fast Career Growth with fast appraisals and fast salary increase
- Super passionate team with deep conviction which has stayed together during covid.
- Very high ownership role in a fast paced environment
- Great Culture -\> No hierarchy / politics nonsense guaranteed

Our founding team:
The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

- Ashish
- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
- Arun
- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
- Chirag
- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile:
What do we value?
- We are a team of believers. At the same time, we are constantly learning and growing. We are on an audacious mission and a rock-solid belief we can get there.
- We dream big, yet we start small and start quickly. We are not deterred by the
- extra effort needed to relentlessly execute, iterate, execute to realize our dreams.
- We are a team of differentiated and ambitious individuals, united by a common goal. We are a single team, where every member is important.
- We believe flexibility in roles and freedom to execute ideas are the two foundation values for aggressive growth.
- We constantly protect and evolve our culture. As a super energetic and experienced team, we want to enjoy our time together.

What we are looking for:

Roles & Responsibilities:

- Completing all bookings and flight/hotel/packages operations-related work including cancellations, refunds, etc
- Coordination with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc
- Coordinate with customers and vendors to ensure timely delivery
- Manage feedback and escalations from customers and vendors.
- Ensure customer delight.
- Demonstrate multitasking abilities
- Has prior experience / is comfortable working in working Night Shifts
- Ethical, hardworking, and 'passionate about startups' mindset
- Excellent structured problem-solving ability
- Good understanding of different business verticals
- Disciplined & Process Oriented
- Presence of Mind
- Willing to learn more

The Recruitment Process:
1. Aptitude Test: The first step of the recruitment process is a basic 50-minute aptitude test.

2.Group Discussion: If you clear the Aptitude Test, the second step of the recruitment process would be a 20-30 minutes group discussion round.

Important Points:

- Office Location - Connaught Place, Delhi. Day shift will be from the office whereas the night shift will be work from home.
- Alternate months day and night shift
- Work Timings - 9.30 till work gets over. You are considering joining a startup. Building anything of value takes time.

The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment.
You can expect 10-12 hours of work in a day
- Looking forward to having you on board with us

**Salary**: ₹4.00 - ₹9.00 per year