Dispatcher

2 weeks ago

Ludhiana Punjab, India Easy Employment Services Full time

We are seeking a highly organized and efficient Dispatcher to join our team.

Key Responsibilities
- **Scheduling & Coordination**: Efficiently schedule and dispatch field staff to various locations, considering factors such as proximity, skill set, traffic, and urgency.
- **Logistics & Routing**: Optimize daily routes to maximize efficiency and minimize travel time and fuel costs. Use GPS and other tracking software to monitor staff locations and status.
- **Problem-Solving**: Proactively handle unexpected issues, such as delays, cancellations, or emergencies. Adjust schedules and re-route staff as necessary to resolve problems quickly.
- **Documentation**: Maintain accurate records of all service calls, dispatches, and staff activities. Update logs with detailed notes on work completed, issues encountered, and resolutions.
- **Customer Service**: Provide professional and courteous service to all customers, keeping them informed of arrival times and any potential delays.
- **Collaboration**: Work closely with other team members and departments to ensure smooth operations and a seamless flow of information.

**Required Skills & Qualifications**
- **Experience**: Proven experience as a dispatcher or in a similar role within a fast-paced environment.
- **Technical Proficiency**: Strong computer skills and familiarity with dispatching software, GPS systems, and other relevant technology. Experience with Microsoft Office Suite (Word, Excel, Outlook) is a must.
- **Communication**: Excellent verbal and written communication skills. Ability to speak clearly and calmly under pressure.
- **Organizational Skills**: Exceptional ability to multitask, prioritize tasks, and manage time effectively. Strong attention to detail is essential.
- **Problem-Solving**: A resourceful and quick-thinking individual with the ability to make sound decisions independently.
- **Customer Focus**: A strong commitment to providing excellent customer service.
- **Flexibility**: Ability to work flexible hours, including evenings, weekends, or on-call shifts, as required.

Pay: ₹20,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Dispatching: 2 years (preferred)

Work Location: In person

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