Mis Supervisor Gurgaon, India

1 week ago

Gurgaon, India Ubiquity Full time

**We’re hiring.**

Ubiquity is hiring an MIS Supervisor to join our team. Our MIS Supervisor will oversee the development, implementation, and improvement of the Company’s information system and to keep abreast with the changing times.

**We’re made of something different.**

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and clients. Think you have what it takes? Join us

**Duties and Responsibilities**:

- Manages day-to-day operation MIS team that uses business data and statistical methods
to provide insight into business performance and suggest areas and ways of improving
operations.
- Implements and oversees the analytical approaches and methodologies. Developing
strategies, and making suggestions for improvement, insight, and recommendations to
management for decision making and strategic planning.
- Controls and develops internal/external information sources for business analysis.
Manages subordinate staff in the day-to-day performance of their jobs.
- Ensures that project/department milestones/goals are met and adhering to approved
budgets.
- Extensive knowledge of department processes.
- Will be doing analytics on operational performance metrics
- Analyze performance, correlate metrics and drive targeting action plan
- Provide recommendations to improve account performance
- Will be doing a deep dive analysis of the performance
- Give a presentation of analysis to stakeholders and clients
- Supervises personnel under the Department such as MIS Analyst - develops, coaches,
and motivates personnel on day-to-day activities.
- Maintains strong customer service orientation in dealing with various departments and
Department heads.
- Performs other duties that may be requested from time to time.
- At least 3-5 years of extensive experience in Reporting
- Background with Workforce facets such as capacity planning, forecasting and other
- Workforce metrics/calculations - call volumes, AHT, adherence, intraday patterns, root
cause analysis
- Effective communication and interpersonal skills
- Excellent presentation skills (Powerpoint, Excel, Google sheets, etc.)
- Proficient in analysis and interpretation of data
- Strong leadership abilities and good time management skills
- Excellent problem-solving and management skills
- Experienced in managing a team
- Ability to train junior staff

**What we do.**

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

**We want you.**

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

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