Executive - Implementation & Support

5 days ago


Chennai Tamil Nadu, India Aggrandize Venture Pvt. Ltd Full time

Monitor and act upon the IT infrastructure support tickets & Providing support wide Floor support / Remote support
- Escalate the Tickets to next level (wherever required) including to Vendors and follow-up with them till closure
- Install and Manage antivirus and other IT security products.
- Monitor the logs / alerts and take necessary actions
- Monitoring and Managing the Network devices - Switches, Routes & Firewall
- Perform data backups - Regular & On Demand
- IT Asset Inventory Management
- Monitor and Perform the IT Infrastructure related periodical maintenance activities
- Setup / Organize the Conference calls as per user requests
- Maintain operational, configuration and other applicable procedures. Perform regular updates and upgrades as and when necessary.

Desired Skills
- Should have good understanding and working knowledge on IT Infrastructure services
- Installation and configuration of Windows/Linux based operating systems
- Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching
- Ability to learn quickly and adapt to changing priorities and requirements.
- Good communication and prioritization skills.
- Ability to be available on call during nonoffice hours for troubleshooting in case of major adverse conditions such as service outage.
- Flexible to work on public holidays

Shift:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person



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