Customer Support Executive

1 week ago

Jaipur Rajasthan, India Placed Up Full time

Job Title: Customer Support Executive

Location: Jaipur, Rajasthan

Job Summary:
Key Responsibilities:

- Providing accurate and complete information about our products or services to customers.
- Identifying and resolving customer concerns or complaints to ensure customer satisfaction.
- Maintaining accurate customer records and updating databases with customer information and interactions.
- Collaborating with other departments to ensure customer needs are met and issues are resolved.
- Identifying opportunities to upsell or cross-sell products or services to customers.
- Providing feedback to management on customer needs and trends.
- Continuously improving knowledge of products or services offered by the organization.

Qualifications:

- High school diploma or equivalent required, bachelor's degree in business administration or related field preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and decision-making skills.
- Knowledge of customer service principles and practices.
- Experience using customer service software and tools.

**To be noted**:

- **Freshers and Experienced both can apply.**:

- **Cabs will be provided.**:

- **Incentives included.**

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)

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