E-commerce Operations Support Executive

4 days ago

Satpur Nashik Maharashtra, India ViaTerra Travel Gear Pvt. Ltd. Full time

**Job description**

**Overview**

The Operations Support Specialist plays a crucial role in ensuring the efficient operation of our business processes. This position involves a combination of administrative, logístical, and technical support to enhance productivity and streamline operations across various departments.

**Key Responsibilities**:
**Order Management & Data Entry**
- Enter and manage customer and dealer orders in internal systems.
- Generate invoices and shipping labels via platforms like Eshipz and BlueDart.
- Maintain clean and accurate data across all platforms.

**E-Commerce Platform Operations**
- Handle Amazon FBA, EasyShip, and Seller Flex order processes, including booking, uploading invoices, label generation, and monitoring shipment statuses.
- Track Safe-T claims, initiate return/refund/exchange processes on Amazon and the website.
- Coordinate with internal teams for Quality Check and inventory updates for returns.

**Returns, Refunds, Exchanges**
- Track return shipments across channels, perform necessary follow-ups.
- Liaise with the QC team for inspection status and update stock on internal CRM (Tigersheet).
- Coordinate internally with the sales team for exchanges/repairs for customers based on SOPs.

**Reporting & Accuracy**
- Support the team with regular inventory checks and physical stock counts.
- Maintain records of return claims, pending shipments, or damaged/missing items.
- Flag discrepancies proactively and support resolution.

**Any other duties that may be assigned**
- These may include but are not limited to pick & pack for dealer/customer orders.
- Helping in the production department for stock transfer to the warehouse.

**Requirements**:

- 1-3 years of experience in e-commerce operations or sales back-end support.
- Familiarity with Amazon Seller Central (FBA, EasyShip, Safe-T claims, etc.) is a must.
- Working knowledge of order management tools (like Eshipz & CRM like ZOHO preferred).
- Strong attention to detail, especially with data and documentation.
- Comfortable handling spreadsheets, system-based work, and multi-platform coordination.
- Good written communication and basic customer handling skills are a bonus.

**What We Offer**:

- Competitive salary & benefits package.
- Opportunity to work with a passionate & innovative team.
- Professional development & learning opportunities.

**Industry Type**:Internet (E-Commerce)

**Employment Type**:Full Time, Permanent

**About company**

ViaTerra Gear is one of India's leading brands in motorcycle touring accessories. Incorporated in 2010, the company has an extensive portfolio of products in luggage, apparel and hard part categories. We have an in-house team that designs and tests the products, and the products are manufactured at company facilities in Nashik, Maharashtra and Chennai, Tamil Nadu. We also source some products from manufacturing partners in Asia and Europe. The ViaTerra brand is trusted by customers in India and in over 60 countries around the world.

**Company Info**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift

Application Question(s):

- Can you start immediately ?

Work Location: In person

Expected Start Date: 14/06/2025

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