Business Process Outsourcing

1 week ago

Trichur, India Yogada Digital Solutions Full time

**Job Summary**:
As a BPO Associate at [Company Name], you will play a key role in delivering exceptional outsourcing services to our clients. You will be responsible for handling a variety of tasks, ranging from customer support to data entry, with a focus on efficiency, accuracy, and professionalism. This position offers an exciting opportunity to work in a dynamic environment, collaborate with talented teams, and contribute to the success of our clients' businesses.

**Responsibilities**:

- Perform data entry tasks accurately and efficiently, inputting information into relevant systems and databases.
- Conduct research and analysis to gather information, troubleshoot problems, and provide effective solutions to clients' needs.
- Follow established processes and procedures to ensure consistency and compliance with client requirements and industry regulations.
- Collaborate with team members and supervisors to meet service level agreements (SLAs) and achieve performance targets.
- Continuously strive to improve processes, identify areas for optimization, and implement solutions to enhance efficiency and productivity.
- Maintain professionalism and confidentiality while handling sensitive information and adhering to data security protocols.
- Participate in training sessions, workshops, and team meetings to enhance skills, knowledge, and performance.
- Adapt to changes in client requirements, technology, and industry trends, demonstrating flexibility and agility in delivering solutions.
- Uphold the values and reputation of [Company Name] by demonstrating integrity, teamwork, and a commitment to excellence in all interactions.

**Qualifications**:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in a customer service, call center, or BPO environment is advantageous.
- Strong communication skills, both verbal and written, with the ability to articulate ideas clearly and professionally.
- Excellent interpersonal skills, with the ability to build rapport, empathize with customers, and work effectively in a team environment.
- Attention to detail, accuracy, and the ability to multitask in a fast-paced environment.
- Problem-solving skills, with the ability to analyze information, identify issues, and propose solutions.
- Adaptability and resilience in managing change, handling challenging situations, and meeting deadlines.
- Commitment to upholding ethical standards, maintaining confidentiality, and complying with relevant regulations and policies.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9746733350

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