IT Associate Ii

2 days ago

Pune, India Arrow Electronics, Inc. Full time

**Position**:
IT Associate II

Principle Accountabilities
- Provide IT technical support by resolving medium to complex technical issues; Troubleshoot and resolves program failures
- Reviews tickets related to program failures and coordinates with Level 2 Support/Development team in analysis/trends; identifies the root cause analysis.
- Appropriately escalate critical issues to GSD and involve L2 support /Development team for resolution
- Reviews Knowledge Base/Action matrix document regularly to ensure its up to date with the latest scenarios included
- Maintain daily shift reports on the issues handled / escalated and share with the L2 Support team

Job Complexity
- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Completes work under moderate supervision
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions

Experience / Education

Typically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience. May require specific certifications.

**Location**:
IN-MH-Pune, India (Solitaire Bldg)

**Time Type**:
Full time

**Job Category**:
Information Technology

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