Telecom Operations

Are you a results-driven, detail-oriented professional with expertise in telecom regulations and backend operations? We are looking for a **Compliance Analyst - Operations** to lead backend operations, vendor governance, and ensure seamless compliance with telecom regulatory frameworks.

This role demands a strong grasp of telecom infrastructure, data center operations, and regulatory mandates. You will play a key role in driving compliance, optimizing operations, supporting business growth, and mitigating operational and compliance risks.

**Key Responsibilities**
- **Regulatory Compliance**: Ensure full adherence to telecom laws, licenses, and guidelines (TRAI, DoT, etc.). Stay abreast of regulatory changes, manage audits, filings, and maintain relationships with regulatory authorities.
- **Vendor Management & Procurement**: Lead procurement of telecom resources and services. Negotiate cost-effective contracts, monitor SLAs, and enforce vendor compliance.
- **Data Center Operations**: Plan and monitor data center infrastructure procurement, performance, and compliance with security and operational standards.
- **Issue Resolution & Ticketing**: Manage operational queries through ticketing systems, perform root cause analyses, and implement process improvements.
- **SOP Development & Process Optimization**: Define and enhance SOPs for telecom, compliance, and operations functions. Identify and implement automation opportunities.
- **Reporting & Analytics**: Develop dashboards and reports to monitor KPIs, support decision-making, and provide operational visibility.
- **Audit & Cost Optimization**: Support internal/external audits and implement cost-efficiency initiatives.
- **Risk Mitigation**: Identify risks in operations and compliance and develop mitigation strategies.
- **Stakeholder Management**: Liaise with regulatory bodies, auditors, vendors, and internal teams to align operations with business and compliance goals.
- **Administrative Oversight**: Manage facilities, vendor contracts, and support services for smooth daily operations.

**Requirements**:

- **Education**: Postgraduate (MBA preferred).
- **Experience**: 3-5 years in backend operations, with significant exposure to telecom infrastructure and regulatory compliance.
- **Skills**:

- In-depth knowledge of telecom regulations (TRAI, DoT) and compliance frameworks.
- Expertise in vendor management, contract negotiation, and SLA monitoring.
- Understanding of telecom/data center infrastructure and security standards.
- Strong analytical, reporting, and communication skills.
- Proficiency in MS Office and data visualization tools (e.g., Google Data Studio, AWS QuickSight).
- Familiarity with ticketing systems and basic project management.
- Relevant certifications (e.g., ITIL, telecom compliance) are a plus.
- Ability to define and track operational KPIs.
- Must be based in **Delhi/NCR**, with willingness to travel to data centers across India as needed.

**Other Requirements**
- Willingness to work flexible/roster-based shifts, including Sundays.
- Comfortable with a **6-day workweek**, **work-from-office** (Noida, Sector 2).
- Effective communicator with both technical and non-technical stakeholders.
- Proactive and solutions-oriented mindset.

**Benefits**
- Competitive compensation as per industry standards.
- Opportunity to work at the crossroads of compliance, operations, and telecom infrastructure.
- High-impact, strategic role with exposure to cutting-edge telecom and data center technologies.
- On-the-job learning in regulatory frameworks, infra compliance, and vendor governance.
- Professional growth potential within a dynamic and collaborative team.
- Access to specialized training in telecom regulations and emerging technologies.

Application Question(s):

- How many years of experience you have in Telecom Operations?
- Do you have exposure to telecom infrastructure and regulatory compliance such as TRAI or DoT?
- Do you have experience in AWS QuickSight, Ticketing systems (e.g., Jira, Freshdesk, Zendesk)
- Your Current CTC?

Work Location: In person