Dgm - Tl -central Analytics (Cxx/nps/tnps)

Job Req ID: 45955
- Location: Hyderabad, IN
- Function: Technology/ IOT/Cloud
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

**TL - Central Analytics (CXX/NPS/TNPS)**

**Job Level/ Designation**

M2

**Function / Department**

Technology/Quality

**Location**

Hyderabad

**Job Purpose**

This role is responsible for supporting the Network Quality function by optimal and effective use of all the Network Performance, Optimization and Experience management tools to provide superior Voice and Data experience to the customer.

**Key Result Areas/Accountabilities**

Responsible for overall administration of all the Performance/Experience monitoring and optimization tools in respective circle, including drive testing tools.

Routine monitoring of all the network changes performed by SON and closely coordinate with the Central SON team in parametric tuning for optimal network experience

Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 3G/4G network coverage tropology, interference metrics, in-building coverage, traffic distribution, handover, handset analytics etc

AFP using SCHMA and Scrambling Code/PCI planning using tools

Geo-location Tools

HNI / Enterprise customer performance monitoring

Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives

**Core Competencies, Knowledge, Experience**

In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)

Excellent domain knowledge and on
- field optimization experience

Hands on experience with tools like Arieso, TEMS, NEMO, Atoll, Ultima Forte etc

Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints

People management capability, very good cross functional co-ordination.

**Must have technical / professional qualifications**

B.Tech Electronics and Telecommunications with 10+ years of experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership