International Voice/ Chat Process @ Gurgaon Night

4 days ago

Gurgaon, India Mount Talent Consulting Full time

Hiring for MNC

From 0 to 3 year(s) of experience

₹ Not Disclosed by Recruiter
- Gurgaon/Gurugram

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints.

**What are we looking for?**

**We are looking for individuals who have the following skill-set**:

- Adaptable and flexible

**Roles and Responsibilities**
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.

Please note this role may require you to work in rotational shifts.

**Required Qualification**:
Any Graduation
- Role:_Customer Service
- Salary:_ Not Disclosed by Recruiter
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Customer Success, Service & Operations - Other
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer Support
- CcaBPOnight shiftCustomer Servicechat processinternational bpoUS ShiftCustomer SatisfactionChat SupportBpo Non VoiceVoice SupportCSAinternational processvoice processCSEBpo Voicevoice agentCustomer CareInternational Voice Process
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
Mount Talent Consulting Private Limited

MNC Client
- Company Info
- X
- Contact Company:_Mount Talent Consulting Private Limited

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