Urgently Looking for a Fde/ea Role

4 days ago

Mumbai, India Stellar World School Full time

Job Description
- Parent Relationship Executive

**Title**:Front Desk Executive

**Reporting To**:DGM Admissions

**Job Purpose**:To steer all incoming admission enquiries to campus visits and relationship management of existing parents at Stellar.

**Location**:Bandra or Andheri or Goregaon

**Skills required**:

- Excellent spoken and written English
- Customer Relations
- Interpersonal communication
- Active listening
- Attention to detail
- Problem-solving

**Job description**:

- Steering Incoming Queries to Campus Visit
- The Role is the first touchpoint for parents enquiring for admissions at Stellar
- The key deliverable is to ensure that parents reaching out to Stellar through various channels visit the campus for counseling meetings
- For incoming admission inquiry calls, capture relevant admission information and schedule campus visits for prospective parents
- Make outgoing calls to prospective parents from other lead sources, answer calls and schedule campus visits
- Conduct periodic follow-ups to ensure parent attendance at campus visit
- Capture details of walk-in parents and answer queries. Schedule campus visit
- Relationship Management of Existing Parents
- Acts as a single point of contact for all communication happening between the school and the parent
- Liaisons with respective teams (admin and academic team) within the school

(or HO if required) to answer queries, address complaints and acknowledge suggestions
- Manages and executes all day-to-day processes of sending all types of

communications to parents from the school
- Creates and executes communication for sending reminders such as fee payment, late payments, etc
- Maintains up-to-date all parent contact info
- Other Responsibilities & Expectations
- Welcome visitors by greeting, directing and attending to their queries appropriately
- Answering incoming phone calls and providing relevant information as per the query
- Redirecting non-admission calls to the respective departments
- Ensure that the waiting area, lounge and visitor's lobby to be maintained as per the required standards

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹55,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 4 years (preferred)

**Speak with the employer**
+91 8976761378

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