Telecaller

4 days ago


Mohali Punjab, India The Fabcode IT Solutions LLP Full time

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls and handle inbound queries from US-based clients.
- Clearly communicate product/service information and respond to inquiries.
- Maintain records of conversations
- Follow up on leads and ensure high levels of customer satisfaction.
- Handle client objections effectively and professionally.
- Coordinate with internal departments to resolve client issues if needed.

**Requirements**:

- 1-2 years of experience in a tele calling/customer service role dealing with US clients.
- Excellent spoken and written English communication skills.
- Strong interpersonal and persuasion skills.
- Ability to work in night shifts and adapt to US time zones.
- Basic computer skills and familiarity with CRM tools.
- Strong work ethic, reliability, and ability to work under pressure.

**Preferred Qualifications**:

- Prior experience in BPO/KPO or international calling is a plus.
- Familiarity with US culture and customer service expectations.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Work Location: In person


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