Customer Service Officer

**Essar Insurance Consultant is a Well Establish Organization In The field of Investigation & Survey Execution Business as a reputed part of Service Industry.**

**Job Profile: - Customer Service Associate**

**Office address**:

- **4th Floor (4-B), Maple Plaza, Opposite road no.2, Ashok Nagar, Ranchi, Jharkhand.**

**Salary Range**: - Attractive & Competitive remuneration Package as per Industry Standards Or Company Norms, (Additional Incentive, Performance Bonus, Perks Etc).

**Educational Background**:
1. UG/PG any with relevant skills & knowledge.

2. Must Be from English medium Schooling Background with Good Academics.

3. Excellent writing Skills & Typing accuracy in English Mandatory.

4. System Proficiency mandatory.

5. MS office Package proficiency.

**Experience Preferred**:

- Must be from a Management Background for Training & Development Purpose.

**Customer Service Associate Responsibilities**

1+ years of customer service experience, preferably in a related field.

Proficient computer skills.

Excellent phone etiquette.

Excellent communication skills, both verbal and written.

Strong people skills.
Ability to Honor Details
Ability To Multi Task
- Receiving calls of customers
- Make a note of the queries and communicate with the team.
- Follow up & resolve queries in minimum time.
- Keep track of the queries that are unresolved.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Take Ownership of Customer Issues.
- Troubleshoot Problems And See Them Through To Resolution
- Escalate Unresolved Issues To The Appropriate Internal Teams
- Document Knowledge In The Form Of Solution Articles - Maintaining confidentiality of information. - Performing other duties as the need arises

**Responsibilities for Customer Service Associate**
- Maintain an updated knowledge of the organization's services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of Services and programs and answering any questions they may have.
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs

**Qualifications for Customer Service Associate**
- 2+ years of previous customer service experience a plus
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures and services
- Familiarity with customer-relationship management (CRM) software programs

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 6203277987