Network Support Technician

2 days ago

Kochi, India Pan Apps Full time

Mode: Work From Office
Location : Cochin ,Kerala
Experience : 2+ Years
Notice Period: Immediate Joiner / 15 Days

Job Summary:
As a Network Support Technician you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily network support tasks as required.

**Responsibilities**:
Troubleshoot end user connectivity from/to office and data centres.

Support and troubleshoot on network stack including switches, routers, access points, and circuits e.g. DIA’s and P2P.

Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.

Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.

Record all work activities in a timesheet in our ticketing system(ConnectWise).

Participate in on-call rotation.

**Skills**:Working knowledge and support experience with Juniper firewalls and switches utilising Juniper Mist and CLI.

Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, OSPF, VPN, IPSEC, QOS, NATs and ACLs.

A thorough understanding of the OSI model, Ethernet, and TCP/IP networking concepts.

Working knowledge of virtualisation and network integration with VMware infrastructure.

Experience with network monitoring platforms.

Knowledge and working experience with Next Generation firewalls such as Juniper SRX, Meraki MX, and Palo Alto.

Experience with Meraki wireless appliances.

Ability to prioritise and multitask.

Willingness to learn new technologies and maintain industry knowledge.

Excellent communication and interpersonal skills.

Work with and be a part of collaborative team environment.

Experience working with ITSM tools such as Connect Wise Manage or similar.

**Qualifications**:
2 + years of Networking experience
Bachelors degree a plus
Industry certifications a plus
Flexibility for after hours and weekend work
Ability to work on call rotation

Contact : +91 9287292870

Schedule:

- Rotational shift

**Experience**:

- total work: 2 years (preferred)

Ability to Relocate:

- Cochin, Kerala: Relocate before starting work (preferred)

**Speak with the employer**
+91 9287292870

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