Front Office Guest Service Associate Hiex Kolkata New Town

5 days ago

Kolkata West Bengal, India Holiday Inn Express Full time

**Your Day-to-Day**
- As a **Guest Service Associate (GSA)**, you’ll be the first point of contact for our guests, creating memorable experiences by:

- Welcoming and checking in guests with warmth and efficiency.
- Managing guest bookings, handling payments, and ensuring smooth check-in/check-out.
- Assisting with guest inquiries, requests, and local information.
- Recognizing IHG One Rewards members and making them feel valued.
- Handling guest issues with professionalism and care.
- Working closely with colleagues to deliver seamless service.

**What We’re Looking For**
- At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred).
- Excellent communication and problem-solving skills.
- Tech-savvy with basic computer knowledge.
- Fluent in local language (additional languages are a plus).
- Flexible to work shifts, including nights, weekends, and holidays.
- Positive attitude, passion for hospitality, and a team-player mindset.

**What We Offer**
- Competitive salary and benefits.
- Uniform and meals on duty.
- Global IHG colleague room discounts.
- Learning, growth, and career development opportunities across IHG Hotels & Resorts.
- A supportive, inclusive, and fun work environment.

**Be part of something special - Join us at Holiday Inn Express® and help us deliver True Hospitality for Good.**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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