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Guest Service Associate

3 weeks ago

New Town Kolkata West Bengal, India THE PRIDE PLAZA HOTEL, KOLKATA Full time

look into the day to day reservations of the tables
- To see that the food is brought in time for buffet service and that buffet is replenished from time to time
- To take over the hostess job in her absence
- To take the beverage order of the guest and provide all meal choices such as buffet & a la carte
- To ensure proper billing of tables
- To ensure G.S.T.S card is filled in by the guests
- To ensure service standards are maintained
- Attending phone calls & handling enquiries
- To ensure discipline
- To update the non-availability & sell for the day board on a daily basis
- To ensure lights & A/C are switched off after closing & put on before opening of the restaurant
- Generates cover statement report & updates the remarks book & attendance register
- Generating reports for linen, stewarding & stationary consumption
- Motivate staff through leadership
- Control cost by minimizing pilferage & breakage
- Personally enquire & ensure complete guest satisfaction
- Assist concerned departments in stock taking
- Pick up the food from the kitchen & serve to the guests
- Setting up the buffet counters & general upkeep of the restaurant
- Collecting linen from the linen department
- Returning the soiled linen & maintaining the linen register
- Clearing dirty CCG from the restaurant, getting it wiped and re-stacked in the sideboard
- Any other responsibilities assign to you from time to time

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 8420050704