Guest Services Associate

3 days ago

New Town Kolkata West Bengal, India The Vedic Village Spa Resort Full time

**Greeting guests**: Welcoming guests and making them feel at home
- **Check-in and check-out**: Assisting guests with the check-in and check-out processes
- **Providing information**: Informing guests about the hotel's services and facilities
- **Responding to requests**: Addressing guest concerns and requests in a professional and timely manner
- **Maintaining records**: Keeping a log of the front office and shift reports, and recording banquet and other functions
- **Promoting the hotel**: Looking for opportunities to enhance the guest's stay through up-selling
- **Liaising with other departments**: Working with other departments to resolve administrative and operational issues
- **Ensuring quality**: Maintaining high standards of customer service and ensuring that all aspects of the job are of quality
- **Reporting to management**: Bringing any matters that may affect the hotel's interests to the attention of management

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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