Customer Care Executive
6 days ago
**Key Responsibilities**:
- Resolve customer complaints and issues related to logistics services
- Provide timely updates on shipment status, delivery, and other logistics-related information
- Coordinate with internal teams (operations, warehouse, transportation) to resolve customer issues
- Escalate complex issues to senior management as needed
- Maintain accurate records of customer interactions and issues
- Identify and suggest process improvements to enhance customer experience
- Meet and exceed customer satisfaction targets
**Requirements**:
- 1+ year of experience in customer support or service industry in India
- Excellent communication, problem-solving, and interpersonal skills
- Strong knowledge of logistics operations, transportation, and warehousing
- Ability to work in a fast-paced environment and meet deadlines
- Proficiency in MS Office.
- Bachelor's degree in any field
Schedule:
- Day shift
**Education**:
- Diploma (preferred)
Work Location: In person
**Speak with the employer**
+91 9891513818
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