Customer Support Executive

1 week ago

Hosur, India Genxlead Retail Pvt Ltd(Shyaway) Full time

Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large Inbound and Outbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service - Voice Process: 1 year (required)

**Language**:

- Hindi (required)

**Location**:

- Hosur, Tamil Nadu (required)

Work Location: In person

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