IT Officer

**Job Title**

**Location
IT Officer (Two Years)

New Delhi, India

**About Digital Green**

Digital Green is entering an exciting phase of development as it diversifies and scales its activities in Asia and Africa. As part of this expansion, Digital Green is building a small team of exceptional individuals with a passion for finding solutions to pressing development problems, a curiosity about complex issues facing the world’s poor, and a drive to tell our story.

For more information, please visit Digital Green’s website**:digitalgreen.org**.

**Job Summary**

**Key Responsibilities**

**Employee Onboarding & Offboarding**
- Purchase all staff laptops in accordance with required specifications and procurement policy
- Configure all new and replacement laptops (both Windows and Mac), installing required software, e.g. Microsoft 365, Adobe, Zoom, Antivirus, etc.
- Create/remove user access to cloud-based systems & tools, e.g. Google Workspace, Box, ERP, Concur, Curricula, Zoom, and others
- New hire orientation to office equipment, including printer, conference room AV, and network setup

**IT Inventory Management**
- Manage IT inventory for both hardware and software, including tracking of IT assets in according with organizational policy
- Ensure extended warranty for all procurements of new equipment
- Responsible for maintaining accurate reporting in our asset tracking system, ensuring that IT checkout and return policy are followed.
- Responsible for maintaining Webroot antivirus portal and ensuring all local machines are on current version.

**Technical Support**
- Provide desktop support for all India-based staff (for any issues with software, hardware, and systems/tools)
- Provide technical support for office equipment / network, including troubleshooting printer and copier issues, managing internet / wifi set-up and upgrades, setting up audio/visual equipment for meetings, and assisting with general IT-related tasks
- Work with IT-related vendors to troubleshoot and resolve technical issues, escalating problems as needed to ensure timely resolution

**IT & Systems Administration & Management**
- Ensure information security across all of DG’s IT- and mobile
- communications related activities
- Assess and address cybersecurity alerts
- Enhance staff awareness of essential systems, software, and security features through internal training and communication
- Provide monthly documentation of issues worked on and resolution status.
- Report upcoming software renewals to the Global IT Operations Manager.
- Manage local IT vendors for hardware acquisition.
- Gather input from stakeholders across the organization to help identify key features and requirements for selecting new programs and tools
- Serve as India systems administrator for current suite of SaaS tools; act as primary point of contact for support and setup, as well as roll-out of new systems.
- Conduct user training on existing and future systems / tools.

**Qualification and skills**
- Experience in a professional environment, with at least 3-5 years in a similar role
- Bachelor's degree or equivalent / relevant experience in IT
- Experience with both MAC and Windows OS
- Familiar with Terminal and Powershell scripting
- Experience using both an Azure AD environment and Google Workspace
- Familiar with Computer/Laptop Setup, Application verification, Azure connectivity, VPN etc.
- Experience rolling out and maintaining an RMM solution
- Strong problem-solving and analytical skills, with the ability to troubleshoot complex technical issues (Including but not limited to network equipment, virtual machines, and storage devices)
- Understanding of IT security principles and best practices, and experience implementing security measures to protect systems and data
- Experience working with a ticketing system for support requests and adhering to company defined SLA’s.
- Familiar with Zero Touch deployment
- Experience with documentation and asset tracking software such as Confluence and Asset Tiger
- ITILV3 Certification and experience with Ubiquiti networks are a plus.
- Excellent time management and project management skills, and ability to multitask and prioritize work
- Experience or interest in working in diverse teams, including across cultures/countries / time zones
- Willingness to work outside of normal business hours (to accommodate meetings with international colleagues)
- An interest in Digital Green’s mission

**Application process**: