Chat Support Executive

1 day ago


Mumbai Maharashtra, India Flo Sleep Solutions Pvt Limited Full time

**About the Role**

**Key Responsibilities**
- Provide accurate details on products, orders, services, and policies.
- Resolve issues or escalate complex cases to relevant teams.
- Log all interactions and update customer records in the CRM.
- Maintain a consistent, empathetic brand tone in responses.

**Qualifications & Skills**
- Strong written English communication skills.
- Customer‑service mindset with patience and empathy.
- Basic familiarity with CRM or helpdesk tools.

**Preferred Experience**
- Comfortable using templates or AI‑assisted tools, personalized when needed.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person



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