Front Desk Executive

12 hours ago

Andheri Mumbai Maharashtra, India ICL Express Full time

**Job Title**: Front Desk / Counter Sales Executive
**Experience**: 1-3 years
**Industry**: Logistics / Courier / Transportation

**Key Responsibilities**:

- Handle **EDP (Electronic Data Processing) entries** and ensure shipments are connected as per **SOP guidelines**.
- Generate **receipts** for all franchise bookings and maintain accurate transaction records.
- Attend to **walk-in customers** with professionalism and offer appropriate booking support.
- Maintain and update **Daily Sales Report (DSR)** and share reports on a **daily basis**.
- Resolve all kinds of **customer doubts and concerns** related to booking, pricing, and service processes.
- Coordinate with internal teams to ensure smooth front desk and shipment operations.

**Requirements**:

- Proven experience in a front desk, customer service, or counter sales role (preferably in logistics/courier industry).
- Good knowledge of shipment processes and rate tariffs.
- Familiarity with EDP systems and daily reporting tools.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle customer queries effectively.

**Preferred Qualifications**:

- Graduate in any discipline.
- Basic computer knowledge (MS Excel, Word, Internet).
- Language proficiency: English, Hindi, Regional Language.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- Courier: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)
- Marathi (preferred)
- Gujarati (preferred)

Work Location: In person

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