Dispute Resolution Support

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:
Responsibilities may include the following and other duties may be assigned.
- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

**OFFICE SUPPORT CAREER STREAM**:Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

**DIFFERENTIATING FACTORS**

**Autonomy**:Recognized specialist in job area who works on assignments that are extremely complex in nature, and may be responsible for leading daily operations.
Handles or resolves a wide range of projects, tasks, or issues in original ways.
Has high degree of initiative and makes considerable adjustments and enhancements to working methods to improve effectiveness.

**Organizational Impact**:Leads the day-to-day work activities of individuals in the department.
Work involves planning and preparation of communications and require skill, tact, persuasion and/or negotiation to accomplish the objectives.

**Innovation and Complexity**:Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of job area by collaborating with other functions.
Problems faced are general, and may require understanding of broader sets of issues and other job areas, but typically are not complex.

**Communication and Influence**:Communicates with internal and external contacts to reach agreement and facilitate collaboration across functions.
Obtains and provides information on matters of significant importance to one or more job areas.

**Leadership and Talent Management**:May act as a team leader or coach and assistant to the supervisor / manager.
May share tasks to other team members and be responsible for the review of work product and processes.
Does not have formal management responsibilities, but provides input to people management decisions in this area.

**Required Knowledge and Experience**:Requires expert knowledge within a specific discipline typically gained through extensive work experience and/or education.
Requires minimum of 10 years of relevant experience and high school diploma or equivalent.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.