Associate I

19 hours ago


Vikhroli Mumbai Maharashtra, India Accelya Full time

**Job purpose**

As an Associate I - business operations, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external.

**What will you do?
- Check & audit sales, exchanges & refund transactions in accordance with IATA rules & airline policies
- Meet the productivity & quality standards
- Query tickets when in doubt // add to the query list as per defined process
- Highlight to the manger, tickets that are non-revenue yielding to facilitate automation
- Work on non-GDS refund Mgt when required (in accordance to airline process)

**What do you need to know?
- Experience in processing, accounting, or customer service preferred
- Strong computer skills, including Microsoft Office
- Keen eye for detail
- Familiarity with office equipment use
- Commitment to exceptional customer care and serviceMeticulously perform the administrative
- Qualifications: Relevant Bachelors or masters degree

**What do we offer?
- Flexible working hours
- Company transportation
- Training Courses and Workshops
- Healthy lifestyle
- Work-life balance
- Excellent, dynamic and multicultural environment

Accelya is a leading global provider of technology products and services to the travel and transport industry. Founded in 1976, Accelya delivers financial, commercial, cargo and analytics solutions designed for a world on the move. Formed through the merger of Accelya and Mercator, Accelya provides the mission-critical solutions that account for and manage more than 5 billion financial transactions and 75 million tons of cargo annually. Accelya serves as a strategic partner to more than 400 airlines, travel agents and shippers.


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