Client Solution and Support

5 days ago

Bengaluru Karnataka, India Twixor Full time

**Job Category**:Client Support**Job Type**:Full Time**Job Location**:Bangalore**Experience Level**:2-5**Qualifications and Skills**
- 2-6 years of experience in client support and solutions within the IT Product & Services or IT Consulting industry
- Knowledge of messaging platforms like WhatsApp, FB Messenger, Telegram, etc.
- Experience in orchestrating digital customer journeys with automation tools (CX Automation Platform).
- Strong communication and collaboration skills to work with clients and internal teams
- Ability to identify opportunities for hyper-personalization and customer experience enhancements

**Roles and Responsibilities**
- Provide client support and solutions over messaging channels like WhatsApp, FB Messenger, etc.
- Orchestrate end-to-end fulfillment via digital customer journeys with intelligent automation
- Collaborate with clients to define menu-driven flows, intent-driven communications, and dynamic rich cards for hyper-personalization
- Ensure seamless transfer to live agents when human intervention is required for customer support
- Participate in customer acquisition and engagement projects for enhanced user experience.

Notice Period: Immediate or Below 30 days.
- Work Location : Bangalore (Onsite)

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