Oracle Fusion Finance

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries main point regarding the use of and fix of our Electronic Support Services. As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues. Career Level - IC3 **Responsibilities** - You will be expected to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and fix tools for the larger organization. - You will also be instrumental in helping to define/refine the future support processes and help prepare the larger support team for the big release. - You will be expected to coach, mentor, and train your peers in other organizations, interact frequently with senior management in the support and development chain and prepare and present to large and small groups on technical and functional topics. - An opportunity to work with Cloud customers. **Desired Profile** - Exceptional diagnostic and fix ability and skilled in using industry-standard tools and techniques. - Extensive experience with one or many aspects of Enterprise Business Applications (Product knowledge, Log reading, Fix techniques, etc). Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning, and so on. - The ability and attitude to assist junior members of the team in training on new products and technologies are highly desired. - Knowledge of the Finance products of EBS is mandatory **Behavioral Skills (required)** - Ability to influence and gain cooperative relationships with a wide range of audiences ranging from executives to technical specialists. - Superb communication increased skills. Able to communicate very well both technically and functionally in highly intensified situations. Able to produce audience-appropriate communication with executives, support personnel, and customer personnel in tense, advanced situations - Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what is cause and what is a symptom. - Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan. - Ability to persevere in the face of obstacles and ensure customer success, - Self-starter works well unsupervised or with limited supervision. - Detail Oriented - Process orientation preferred **Technical & Analytical Skills (required)** - Well-developed fix skills, ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data. Creative use of industry-standard tools to aid in the diagnostic process. - Detailed Functional and technical knowledge of more than one ERP module in any of the following Oracle Application Suites - Oracle EBusiness Suite; Peoplesoft Enterprise; JD Edwards EnterpriseOne; Siebel - Desired Technical Skills - XML: skilled in reading/writing/validating and processing reasonably complex XML documents. Familiarity with DTDs, Namespaces, XML Schemas, XPath, and XSLT. - SOAP and Web Services: A basic understanding of locating and invoking remote Web Services (UDDI, SOAP). A working understanding of WSDL, RPC/Document style web services, and WS-Security, WS-Reliability. - Service - Oriented Architecture and BPEL: Familiarity with the SOA development paradigm and the use of SOA suite components (BPEL, Enterprise Service Bus, Business Rules) to arrange/assemble discrete web services into more complex business flows. Life at Oracle and Equal Opportunity An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. That