Sales Executive

Introduction of self, offer business card
- Assist customers when the requested salesperson is not immediately available
- Offer refreshment, child care, or guidance to other products and services if required
- Observe customer’s conversations to find out requests, needs, and desires
- Check, discuss and clarify needs by using questioning techniques (open, target, and close questions)
- Capture prospect details in the “Prospect card”
- Based on needs analysis, recommend a product that meets the requirements
- Provide estimation of the product sales process (lead time for product arrival)
- Able to relate features to advantages and benefits for customers
- Provide proof of the benefits (e.g. test drive, literature, and data, etc)
- Static demonstration
- Perform dynamic demonstration/ test drive with planned route and professionalism
- Discuss experiences with the customers after static or/and dynamic demonstration
- Present offer of the right match to customers' needs
- Present other packages ( accessories packages)
- Discuss and clarify the terms and conditions of the offer (especially promotional offers)
- Argumentation focused on the customer benefits and not on the price (value for money)
- If the salesperson has no solution, communicate with the manager
- Prepare all necessary documents
- Explain sales contract, record details properly, and review with customer
- Obtain confirmation
- Inform all internal parties of the schedule delivery
- Preparation of vehicle delivery documentation
- Inspect vehicle and confirm delivery time with customer
- Present and explain all features of the vehicle, celebrate the delivery of the car
- Obtain receipt of vehicle by the customer
- Ensure that the company received the payment
- Introduction to the service advisor
- Plan follow-up after vehicle delivery (3 hr, 3 days, 1 month, every 6 months)
- Collect customer feedback on the overall sales experience and document it in e-dealer
- Reminder of service
- Promotion of the company’s activities about new product launches, car sales campaigns and service campaign
- Make the appropriate recommendation that is cost effective to the customer to gain the customer’s trust
- Continuous maintenance of customer relationship by regular contacts with customers, invitation of customers to events, mailing of Mercedes-Benz magazine, the offer of assistance (e.g. for service bookings, etc.)
- Perform all showroom duties
- Attend sales and marketing activities
- Active prospecting of new customers through direct mailing, cold calls, cold visits/canvassing, and referrals
- Using available IT database tools to keep track of own prospects and customers (e.g. Autoline)
- Performing CRM, i.e. keeping regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc)
- Keep a track record of walk-in, telephone inquiry of customers, and prospect

**Salary**: ₹10,086.00 - ₹27,459.63 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business development: 1 year (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX