Delivery Project Executive

**Why Kyndryl**

**Your Role and Responsibilities**
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or CBS function and geographic responsibilities
- Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
- Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
- Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
- Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
- Responsible for financial management and reporting and optimizing processes
- Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
- Holding the teams to the highest standards, project discipline and accountability
- Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.
- Managing P&L of the project including hiring manpower and managing the team
- Project Management-Project initiation/Development of Project charter
- Scope assessment / budgeting (P&L) / scheduling / Project risk assessment and quality initiatives on projects.
- Monitoring and controlling the Scope of work and SLA’s.
- Maximizing customer satisfaction (CSAT) by ensuring effective Delivery Management & Post Implementation support.
- Leading training & monitoring the performance of team members to ensure efficiency in implementation / delivery operations.
- Develop and execute reward and reorganization system
- Implementing ITIL based service delivery model at client place to ensure high degree of service delivery /operations to achieve client satisfaction
- Manage Technical Support Team - IT service delivery managers lead a team of technical support specialists. They provide support, supervise staff, and provide direction and mentorship in tech support and service delivery.

**Required Technical and Professional Expertise**
- 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
- Significant experience in a customer service role and business management role
- Experience managing external vendors, commercial negotiations
- Excellent relationship building and interpersonal skills, including cross-cultural competence
- Proven delivery excellence ideally using Agile
- Strong leadership qualities and a passion for building high performing teams
- Digital marketing technology stack experience including Adobe Experience Cloud is preferred
- Proven track record of delivering a collection projects and products for a portfolio size of $2M - $10M
- 10+ years of Service delivery, project delivery and client relationship management in a technology environment
- Good business acumen and ability to negotiate with business partners
- Strong customer orientation and able to manage customer expectations
- Ability to develop strategic plans and translate them to actionable roadmaps
- Initiates, builds and maintains productive customer relationships
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
- Comfortable working in a matrixed organization with excellent communication and networking skills - able to effectively manage and influence senior leaders as well as a broad range of stakeholder
- Ability to manage risk, and encourage strategic risk management-based delivery in others to manage expectations and communicate effectively
- Strong collaboration skills to build teams across business boundaries
- Leadership skills to successfully lead large, diverse and virtual teams. Agile working experience necessary.
- Drives operational improvements and efficiencies through the creation and implementation of rigorous process and controls, acts as a gatekeeper for quality
- Building trust with senior stakeholders in times of pressure.
- Experience in a cross-border role, successfully managing multiple complex projects at a global level and regional

**Preferred Technical and Professional Experience**
- Global travel may be required
- Fluent English speaker
- Good financial and people leadership skills
- Good executive presence

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with al