Client Engagement

2 weeks ago

Delhi, India Unstop Full time

Unstop is looking for a **Sr. Associate Client Engagements **who can be the liaison between the operations team and the client. You will be managing corporate campaigns, projects, engagements for brands like **TATA, Reliance, L'Oreal, Flipkart, HUL, Uber, and others.**

Jack of all trades You'll be doing pretty much anything and everything within D2C - Managing Projects, Engagements, User Acquisition Campaigns, etc. You will be responsible for resolving client issues and requests in a timely manner. You will take ownership of an account and ensure that the team delivers in a timely manner.

**Roles and Responsibilities**:

- Collaborate with the operations team to maintain a healthy delivery pipeline and ensure the timely delivery of client requirements within the agreed SLA
- Resolve any issues faced by the client, ensure redressal for complaints within the shortest span of time
- Liaise between the client and internal teams. Interact and coordinate with all departments working on the same account
- Be the primary point of contact and build long-term relationships with clients
- Assist with challenging client requests or issue escalations as needed
- 0-3 years of total work experience in product companies / fast-growing startups / EdTech companies, etc.
- Excellent interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter, and a multi-tasker
- Must have demonstrated skill of getting things done i.e., strong execution skills
- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Brownie point for someone with experience in program/project and client management or understanding of EdTech space

**Soft Skills Required**:Great interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter, and a multi-tasker

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?
- How many years of experience in Client Engagement do you have?
- Are you currently located in Delhi?
- If not, would you be willing to relocate to Delhi?

**Speak with the employer**

+91 9899066605

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