Support Executive

5 days ago

Bengaluru Karnataka, India DXC Technology Full time

**Support Executive - Global Captive Centres (GCC) Operations**

**Description**

Proactive and motivated **Support Executive** to assist in the scale-up and operational management of our **Global Captive Center (GCC)** initiatives. This role is critical in ensuring smooth execution, stakeholder coordination, and adherence to delivery processes as we expand our presence and capabilities in client-dedicated captive environments.

**Responsibilities**
- ** Operational Support**: Assist in the day-to-day coordination and execution of GCC initiatives including team onboarding and project documentation.
- ** Stakeholder Coordination**: Serve as a key liaison between internal delivery teams, and client counterparts to ensure timely flow of information and closure of dependencies & positions.
- ** Governance and Compliance**: Support adherence to project governance frameworks, reporting cadence, and SLA/KPI tracking mechanisms.
- ** Reporting & Documentation**: Maintain accurate logs, trackers, and documentation related to project progress, resourcing, and escalations. Prepare weekly and monthly status reports.
- ** Process Improvement**: Identify areas of operational inefficiency and support efforts to streamline procedures and workflows.
- ** Client Site Support**: Provide on-site coordination and support at client locations, ensuring effective communication and delivery alignment.

**Primary Skills and Qualifications**
- 1-2 years of relevant experience in operations, project coordination, or delivery support, preferably in IT services, shared services, or GCC environments.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in MS Office Suite (Excel, PowerPoint, Word); knowledge of project tracking tools is a plus.
- Ability to manage multiple priorities in a fast-paced environment.
- Detail-oriented with strong organizational skills and a problem-solving mindset.
- Willingness to work out of client sites and travel to various locations as required.

**Experience -**2 to 4 years

**Primary Location** - India - Bangalore 1 & Gurgaon - 1 (Onsite/client site
- presence required)

**Schedule** - Full-time

**Shift**- Occasional shift work required.

**Travel**- Flexibility to travel across location is required

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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