Marathi Tele Calling Executive

2 days ago

Saraspur Ahmedabad Gujarat, India AVI Renewable Energy Pvt. Ltd. Full time

**Role**: Telecalling Executive

**Location**: Ahmedabad (Initially Saraspur and in 2 - 4 months Ashram Road)

**Education**: Diploma / Graduate in any discipline

**Experience**: 0 - 1 years of experience with a linguistic flair in Marathi

**Role summary**: This role involves verifying whether the farmer has received the required solar system materials and further ensuring that farmers keep their solar system operational for the required 7-day Remote Monitoring System (RMS) period without any shutdowns. In addition, maintain regular follow-ups, document farmer responses, and escalate any issues to the Team Leader

**Responsibilities**:
Material Delivery Verification
- Contact farmers to verify whether they have received all necessary solar system materials.
- Record any cases where materials are missing or incomplete.
- Escalate missing material issues to the Team Leader

RMS Verification & System Monitoring
- Call assigned farmers daily to confirm that the solar system is running continuously.
- Ensure that the system is not shut down at any time during the 7-day RMS period.
- Advise farmers to keep the system operational and troubleshoot basic issues, if required.

Follow-ups & Issue Escalation
- If the solar system is found non-operational, instruct the farmer to restart it immediately.
- If there are technical failures, report them to the Team Leader for further action.
- Keep a structured log of pending material deliveries and ensure follow-ups until resolved.

Reporting & Documentation
- Maintain daily call logs detailing farmer responses on RMS operation & material receipt.
- Prepare a summary report on systems running, non-operational cases, and material issues.
- Accurately update RMS tracking sheets or portal with verification status.

**Key Competencies required**:

- Data Entry & Accuracy
- Clear & Effective Communication in Marathi
- Follow-up & Persistence
- Farmer Engagement & Support
- Active Listening
- Basic Troubleshooting
- Customer Handling Skills
- Basic Computer Knowledge

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹16,784.00 - ₹21,723.00 per month

Schedule:

- Day shift

Application Question(s):

- Open to working six days a week?
- What is your current CTC in Lakhs per annum?
- What is your expected CTC in Lakhs per annum?
- What is your notice period?
- Are you comfortable working in Saraspur, Ahmedabad?

**Education**:

- Secondary(10th Pass) (required)

**Language**:

- Marathi (required)

Work Location: In person

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