Concierge Executive

2 days ago

Chembur Mumbai Maharashtra, India Ukiyo Stays Full time

About the company:
Ukiyo Stays is an online travel company with a team of travel experts specializing in the vacation rental industry. We are experts at curating the most suitable and beautiful holiday homes and provide with a myriad of experience to remember. With 10000+ satisfied guests, our aim is to create vacations that are beyond excellence and provide our guests with seamless booking experience. We have a handpicked collection of over 1000 villas located across Goa, Alibaug, Lonavala, Mahabaleshwar, Mussoorie, Bali, Phuket and so on.
We are also known for catering various inhouse experiences and fulfill all your vacation needs. We, at Ukiyo Stays offer the perfect blend of quality, affordability, professional hospitality and care.

Job description:
Type: Work from office

Location: Chembur, Mumbai

**Responsibilities**:
1.Cater to the needs of clients for entertainment, dining and other engagements as appropriate and provide an exceptional guest experience

2.Make reservations at local establishments upon request of the guest

3.Assist with the organization of on-site events.

4.Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions

5.Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc

6.Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.

7.Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times (e.g., golf or tennis), or spa treatments.

8.Plans and schedules special events, parties, or meetings.

9.Fulfills unusual requests such as arranging for adventure experiences and coordinating special moments for guests

10.Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees.

11.Create and maintain data related to payments received and other information.

12.Performs other related duties as assigned.

Qualifications:
1.Highly refined verbal communication skills

2.Basic knowledge of local attractions and destinations

3.1+ years of previous customer service experience

4.Positive phone demeanor and superior written and verbal communication skills are essential

5.Must have a service oriented mindset and be capable of making every guest feel valued

6.Knowledge of basic office equipment, including printers, scanners, copiers, etc

7.Exemplify strong organizational skills and attention to detail

8.Competent working with Microsoft Office suite, including Word, Outlook and Excel

9.Possess a positive attitude and be willing to work as part of a team

10.Willing to work irregular shifts and weekends

11.Excellent problem-solving and critical thinking skills.

12.Must have a positive attitude with the ability to remain flexible and patient.

**Salary**: From ₹12,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Postal Colony Road, Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

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