Customer Experience Architect

5 days ago

Bengaluru Karnataka, India Nutanix Full time

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

Are you an experienced professional with a strong technical background in customer experience, a passion for building lasting relationships, and the ability to collaborate effectively with cross-functional teams? If so, you will thrive on our Customer Experience team at Nutanix, where you'll have the opportunity to drive customer success through innovative solutions, work in a supportive hybrid environment, and contribute to shaping the future of client engagement in the tech landscape.

**About the Team**

The Customer Experience team at Nutanix is dedicated to ensuring the success and satisfaction of clients through innovative technology solutions. Located in major Indian cities such as Bangalore and Pune, the team thrives on collaboration and technical expertise, focusing on building lasting relationships with a portfolio of strategic customer accounts. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, aligning technology with the business goals of clients.

You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager actively engages with clients to help them achieve their objectives and drive significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, thus accommodating a hybrid work environment.

This role requires approximately 20% travel, enabling you to maintain direct engagement with customers while connecting with your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, minimizing overnight stays due to regional logistics.

**Your Role**
- Build and nurture relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.
- Serve as a trusted post-sales advisor, overseeing all customer needs from deployment to long-term operation.
- Collaborate with internal teams and customer architects to align technical solutions with business goals.
- Create and document tailored Customer Success Plans, regularly reviewing progress and satisfaction metrics.
- Facilitate technical onboarding for new customers, ensuring alignment with their desired outcomes.
- Collect customer feedback to influence product development and service enhancements.
- Achieve Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.
- Drive product adoption and expansion by providing actionable insights on technology usage and best practices.

**What You Will Bring**
- 10-12 years of experience in customer-facing technical roles with a focus on building credibility with mid-senior level audiences.
- Strong technical knowledge in data center technology and virtualization, especially hybrid multicloud solutions.
- Familiarity with architectural frameworks such as ITIL and TOGAF.
- Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.
- Excellent communication and relationship-building skills to advocate for customer needs.
- Ability to create and document tailored Customer Success Plans that align with business goals.
- Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.
- Strong collaboration skills to work effectively with internal teams and customer architecture teams.

  • Customer Experience Architect

    5 days ago

    Bengaluru, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Customer Journey Architect

    4 days ago

    Bengaluru, Karnataka, India Hewlett Packard Full time

    **Customer Experience and Change Management Specialist** **Customer Escalation Management**: Address and Resolve Escalations: Customer escalation management involves promptly addressing and resolving escalated issues raised by customers. This includes acknowledging the customer's concerns, empathizing with their situation, and taking proactive steps to find...

  • Experience Cloud Architect

    1 week ago

    Bengaluru, India LTIMindtree Full time

    Job Summary:We are seeking a seasoned Salesforce Solution Architect with deep expertise in Experience Cloud (Community Cloud), along with strong functional and technical knowledge across Sales Cloud and Service Cloud. The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and...

  • Firmware Experience Architect

    2 weeks ago

    Bengaluru, Karnataka, India Juniper Networks Full time

    Location Bangalore, Karnataka, 560048 Category Engineering Job Type Full time Job Id 1191310 No Firmware Experience Architect (iLO) This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are**: **Compute at HPE** helps organizations power their edge-to-cloud...

  • Enterprise Architect for Customer Service

    7 days ago

    Bengaluru, Karnataka, India Siemens Healthineers Full time

    We are looking for a highly motivated and experienced IT Enterprise Architect (f/m/d) with a strong focus on end-to-end (E2E) customer service processes. You will play a key role in shaping and aligning our IT landscape across platforms such as SAP, ServiceNow, and other customer service-related systems. Your expertise will help drive the digital...

  • Principal Customer Assurance Architect

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    The Cloud Adoption Architect (CAA) is responsible for overseeing the consumption of OCI services bought by the customer and acts as a trusted advisor throughout their cloud migration journey. The CAA will assist customers in advancing their OCI deployments and maximizing the business value derived from them. The Cloud Adoption Architect (CAA) will work with...

  • Customer Architect

    2 weeks ago

    Bengaluru, India Progress Full time

    **Customer Architect** for our Chef product group working out of India (Bangalore Office/Remote). A **What you'll do in this role**: - Own the technical relationship with a portfolio of accounts, and partner with the other members of the account team (Customer Success Manager, Regional Sales Director, and Solutions Architect) to define and execute account...

  • Solution Architect – Experience Cloud

    4 weeks ago

    Bengaluru, India LTIMindtree Full time

    Job Summary:We are seeking a seasoned Salesforce Solution Architect with deep expertise in Experience Cloud (Community Cloud), along with strong functional and technical knowledge across Sales Cloud and Service Cloud. The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and...

  • Solution Architect – Experience Cloud

    4 weeks ago

    Bengaluru, India LTIMindtree Full time

    Job Summary: We are seeking a seasoned Salesforce Solution Architect with deep expertise in Experience Cloud (Community Cloud), along with strong functional and technical knowledge across Sales Cloud and Service Cloud. The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and...

  • Solution Architect – Experience Cloud

    3 weeks ago

    Bengaluru, India LTIMindtree Full time

    Job Summary: We are seeking a seasoned Salesforce Solution Architect with deep expertise in Experience Cloud (Community Cloud) , along with strong functional and technical knowledge across Sales Cloud and Service Cloud . The ideal candidate will design scalable, secure, and high-performance Salesforce solutions that deliver exceptional customer, partner, and...