Customer Architect

1 week ago

Bengaluru, India Progress Full time

**Customer Architect** for our Chef product group working out of India (Bangalore Office/Remote).

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**What you'll do in this role**:

- Own the technical relationship with a portfolio of accounts, and partner with the other members of the account team (Customer Success Manager, Regional Sales Director, and Solutions Architect) to define and execute account strategy
- Be the customers’ champion inside of Chef, advocating for them with Support, Product, Engineering, and other groups
- Recommend product improvements based on customers’ experiences.
- Act as a trusted advisor to customers, staying up to date on the ever-evolving state of technology, including both technology that is inside Chef, and in complementary/competitive fields outside of Chef.
- Willingness to learn and a growth mindset may substitute for specific qualifications below - If you have a passion for DevOps, we’d love to meet you, even if you don’t feel you tick every box
- Extensive demonstrated experience in systems engineering/administration or software development
- Demonstrably superb verbal communications skills, including a dynamic and engaging presentation style that inspires confidence
- Deep understanding of Continuous Integration and Continuous Delivery tools and principles
- Experience in using Continuous Delivery practices to release to production
- Demonstrate empathy and understanding of the work engineers, architects, managers, and others do in the building, releasing, and maintaining software
- Experience using Agile and/or Lean techniques, such as Scrum and Kanban
- Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
- Skill navigating organizations and creating alliances to resolve problems
- Willing to work in US time zone - 6:30 PM IST to 3:30 AM IST

**Desired (but not essential)**:

- Expert-level working knowledge of Chef Software, including Chef Infra Client and Server, Chef InSpec, and/or Chef Habitat
- Experience engaging with the Chef Open Source Community
- Experience with IT Audit and Compliance process and tools
- Yak shaving proficiency

If you have a passion for DevOps, we want to meet you

**If this sounds like the right career opportunity from you, we’d be happy to talk What we offer in return is the opportunity to join a talented team of bright people and to also enjoy**:

- 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave, casual leave, maternity and paternity leave
- Premium Group medical Insurance for the employee and 5 dependents, personal accident insurance coverage, life insurance coverage
- A modern office with a well-equipped gym onsite, free access to yoga, Zumba classes by professional trainers
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans

LI-SR1

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