Back Office Executive

1 week ago

Powai Mumbai Maharashtra, India Acme services Full time

Supporting the business in the Reporting and MI for multiple clients including our prestigious new FinTech client
- Ensuring each team is staffed appropriately, and shrinkages managed to ensure KPIs, and SLAs can be met
- Taking ownership of preparing MI reports across all areas of performance measurement
- Being responsible for timely delivery of all periodic reports within agreed SL
- Analysing and reviewing team performance to seek for efficiencies and build short/mid/long time strategies
- Co-operating with internal stakeholders to support them with key decisions around running operations
- Providing analysis of reports, maintaining an environment of continuous and measurable improvement
- Working closely with operations management to maximise data usage by identifying and recommending opportunities to increase sales volumes and maximise revenue
- Co-ordinating and preparing all data extraction and cleansing within agreed parameters
- Holding regular meetings with client reviewing performance of existing tasks and campaigns
- Responsible for modelling advanced tools supporting senior stakeholders to make strategic decisions for existing operations
- Creating client facing weekly, month and quarterly business reviews.

Our requirements
- Minimum 3 years of experience in similar role, previous experience in contact centre environment would be an additional asset
- Very good written and verbal skills in English allowing fluent communication on a daily basis

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹450,000.00 per year

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

**Location**:

- Powai, Mumbai, Maharashtra (preferred)

Work Location: In person

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