Site Maintenance Supervisor

**Role purpose**
Supervises employees on an assigned shift to perform maintenance or service functions to specific time, quality, and cost standards. At more senior levels may include a higher degree of troubleshooting and more complex maintenance such as machine installation/replacement or electrical/mechanical work.

**Key responsibilities**

**Site Maintenance**

Perform a range of site maintenance activities, critically reviewing and providing input while working within the established site maintenance plan to achieve pre-established outcomes.

**Equipment Maintenance and Repair**

Troubleshoot and diagnose highly complex equipment and systems for emergency repairs.

**Operations Management**

Supervise others working within established operational systems.

**Leadership and Direction**

Explain the local action plan to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.

**Work Scheduling and Allocation**

Develop short
- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

**Performance Management**

Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

**Health, Safety and Environment**

Follow the organization's Health, Safety and Environment (HS&E) policies, procedures and mandatory instructions; to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate.

**Quality**

Plan and coordinate testing and inspection of products and processes. Implement corrective actions or continuous improvement initiatives, and monitoring them to make sure they are effective.

**Operational Compliance**

Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

**Internal Communications**

Help others get the most out of internal communications systems by offering support and advice.

**Organizational Capability Building**

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

**Maintenance and Repair Planning**

Plan and coordinate repair, maintenance, and construction work to deliver work to cost, time, and quality standards. Includes scheduling workflow and allocating resources.

**Improvement/Innovation**

Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.

**Knowledge Management System**

Help others get the most out of knowledge management systems by offering support and advice.

**Project Management**

Work within an established project management plan to achieve specific goals.

**Values & Behaviours**

**Ingenious: Manages complexity**

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

**Ingenious: Effective decision making**

Makes good and timely decisions that keep the organization moving forward. For example, consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.

**Collaborative: Drives engagement**

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.

**Principled: Accountability**

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

**Principled: Communicates effectively**

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different