Maritime Claims and Performance Associate

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

**Maritime Claims and Performance Associate at ZeroNorth**

As**Maritime claims and performance Associate in the Professional Services Team, you will contribute to delivering world-class technical expertise as an individual contributor to Vessel Performance projects and tasks.

**Key responsibilities**:

- Investigate, analyze, and manage claims related to time charter party disputes, including issues around vessel speed, fuel consumption, and overall performance.
- Review ships' performance against charter party terms and commercial benchmarks, identifying discrepancies or underperformance to support claims analysis.
- Liaise with internal teams (product, commercial, legal) and external stakeholders (clients, shipowners, and charterers) to manage claims and provide accurate, data-driven performance reports.
- Prepare detailed documentation and evidence to support claim negotiations and dispute resolution, working closely with legal and technical teams.
- Deliver voyage-based and periodic performance analysis to support both commercial decision-making and claims resolution.
- Maintain an organized system for tracking end-of-voyage reports and other performance data, ensuring timely action and follow-up. Ensure proper management and maintenance of claims-related databases and customer report requests, tracking all actions to completion.

**Your profile**:
Most probably, you have been involved in the analysis of vessel performance, particularly in the context of claims related to speed, fuel consumption, and commercial benchmarks. You have in-depth knowledge of report creation and data analysis, and you’re comfortable supporting customers and internal teams on matters related to charter party performance and claims resolution.

We expect you to be tech-savvy and familiar with BI tools, MS Office, and Google Suite, enabling you to efficiently track claims, create reports, and manage databases as part of your day-to-day tasks.

Lastly, you must have strong written and oral communication skills, effective time management, and a self-motivated approach to handling multiple tasks and stakeholders in a fast-paced environment.

**Additional benefits**

At ZeroNorth, we value our employees and offer a comprehensive benefits package, which includes:

- Medical insurance comprehensive health coverage for you and your family to ensure well-being and peace of mind.
- Meal benefit enjoy daily meal allowances.
- Additional benefits (apart from salary) - Five days of working, Paid leave, Gratuity benefit, Health check up, Marriage allowance, Maternity benefit, Professional development opportunities.

**About ZeroNorth**

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.