
Office Administrator
6 days ago
We are looking for a Administrative Assistant/ Telecaller to join our team You will be the main liaison between our company and current and potential customers.
You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.
**Responsibilities**:
- Answers phone calls, schedules meetings and supports visitors.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to upsell our products and services
- Build strong relationships with customers
- Follow our customer engagement strategy
- Meet qualitative and quantitative targets
**Requirements**:
- Previous experience of 1 year in a CA firm preferred
- Track your own work on a daily basis and compare to benchmarks
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Familiarity with CRM technology
- Customer focus
- Ability to multi-task
- Set priorities
- Excellent time management skills
- B.Com with Tally & GST knowledge
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Palakkad City, Palghat - 678014, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
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