Tele-caller Intern

3 days ago


Zirakpur, India 2050 Healthcare Full time

Job Role:

- Tele-caller intern

Job description:

- **Key Responsibility Areas (KRA)**
- Lead Generation & Prospecting : Identify and qualify potential leads through calls & maintain and update the CRM with accurate lead information.
- Customer Relationship Management : Build and maintain strong relationships with prospects and existing customers. Address customer queries, provide solutions, and ensure high satisfaction.
- Collaboration & Reporting : Coordinate with marketing and field sales teams to optimize sales efforts.
- Provide regular calling reports and insights to the management team.

**Key Performance Indicators (KPI)**
- Lead Conversion Rate - Percentage of leads converted into prospect.
- Ensure to achieve the assigned calling target monthly.
- Call Volume & Outreach - Number of outbound calls/What’s App made daily (Target: 80-100 calls & 2 hours of talk time).
- Ensure taking follow-up responses from leads regularly & update in CRM & sheet.
- Ensuring the count of number of active leads in the pipeline at any given time.
- Ensure 100% to pick incoming calls, talking politely & proper documentation of customer interactions.
- Ensure you are 100% well-versed in the Marketing pitch and able to explain the product and services flawlessly.
- Ensure 100% to take approvals before closing any deal or offering discounts.
- Ensure 100% to greet the customer and share your name & employee ID before speaking about products or services.
- Ensure you are 100% well-versed in the Marketing pitch and able to explain the product and services flawlessly.
- Ensure that 100% missed calls are dialled the next day.

**Job Type**: Internship
Contract length: 2 months

Pay: ₹6,000.00 - ₹10,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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