Quality Assurance

2 weeks ago

HSR Layout Bengaluru Karnataka, India Assettrustservices Full time

**Key Responsibilities:Quality Monitoring & Evaluation**
- Monitor and audit sales calls, site visit interactions, and customer meetings to ensure adherence to SOPs and compliance standards.
- Evaluate communication quality, customer handling, accuracy of information, and professionalism.
- Provide regular feedback to sales and CRM teams with action points.

**Process Improvement**
- Identify recurring issues, quality gaps, or training needs based on audit findings.
- Collaborate with Training and Sales teams to develop performance improvement plans.

**Reporting & Documentation**
- Maintain audit logs and generate daily/weekly quality performance reports.
- Assist in preparing dashboards and summaries for management review.

**Customer Experience Monitoring**
- Conduct periodic customer feedback follow-ups to validate service quality.
- Highlight client complaints, delays, or discrepancies for corrective action.

**Compliance & SOP Adherence**
- Ensure that all customer-facing activities are aligned with legal and operational compliance standards.
- Support in updating checklists, SOPs, and quality manuals as needed.

**Key Requirements**:

- Bachelor’s degree in Business, Real Estate, or related field.
- 1-3 years of experience in quality assurance, preferably in real estate, BPO, or customer service environments.
- Strong verbal and written communication skills.
- Attention to detail and high analytical skills.
- Proficiency in Microsoft Excel, CRM software, and basic data tools.
- Ability to work under pressure and handle confidential information with integrity.

**Preferred Skills**:

- Exposure to real estate operations or tele-sales process.
- Knowledge of RERA compliance and customer documentation process.
- Experience with quality audit tools or call monitoring software.

**Why Join Us?**
- Fast-growing real estate brand with a focus on professionalism and integrity.
- Opportunity to impact customer experience and sales efficiency.
- Collaborative and performance-driven culture.

Pay: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Quality assurance: 1 year (required)
- call audit: 1 year (required)

Work Location: In person

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