Customer Service Representative

5 days ago

Mumbai, India GenNext Strategy Advisors Full time

Greetings from Gennext Strategy Advisors

Gennext Strategy Advisors is currently hiring Customer Service Executives & Telecallers for one of the most reputed company.

**Location -** Powai

**Position Name -** Customer Service Executives & Telecallers

**Experience -** 1-3 Years (Female Only)

**Qualification -** Hsc, any graduate
- **Job description**:_
- a.) Making Outbound calls to customers from Database provided._
- b.) Clarifications & queries on Products and Services to be provided to customers, in consultation with Reporting Manager_
- c.) Responding to customers with proposals and follow-ups within the defined TATs._
- d.) Fix up meetings of Sales executives with the Customer_
- e.) Accurate data capture of the customer, with status of the call_
- f.) Accurate and complete data capture of the customer issues / complaints in the relative formats._
- g.) Attempting to delight the customer by striking a relationship and fulfilling needs._
- h.) Deliver service quality in order to achieve Quality benchmarks defined from time to time._
- i.) Maintenance of records / record keeping._
- j.) Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality._
- **Experience Required**:_
- Approx 1 year of experience in telecalling from BFSI, Good Team spirit, Inter personal skill, Good communication skill, Proactive & focused approach._
- **Salary Range**:_- 2,00,000 to 3,00,000_

Current CTC:
Expected CTC:
**Experience**:
**Location**:
Notice period:
**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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