Customer Service Representative

7 days ago

Mumbai, India NTEK consulting Pvt. Ltd Full time

CSR (Collection) process

Roles & Responsibilities:
1. Monitor accounts to identify outstanding debts

2. Investigate historical data for each debt or bill

3. Find and contact clients to ask about their overdue payments

4. Take actions to encourage timely debt payments

5. Process payments and refunds

6. Resolve billing and customer credit issues

7. Update account status records and collection efforts

8. Report on collection activity and accounts receivable status.

Process Requirement:
1. Voice process

2. *excellent communication skills is mandatory*

3. Performance & Client Incentives

4. Objection handling skills & Convincing Skills

5. Fixed weekend work offs

6. 24*7 shifts

7. Typing skills: 15 wpm with 85 % accuracy

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,776.00 - ₹34,828.00 per month

Schedule:

- Night shift
- Rotational shift
- UK shift
- US shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service (collection): 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Shift availability:

- Night Shift (required)

Willingness to travel:

- 100% (required)

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