International Voice

4 days ago

Jaipur Rajasthan, India Hiringepics Training & Placement Full time

**Perks:

- 14 days accommodation will be given with tickets & relocation bonus.Freshers & experience all can apply.**

Responsibilities and Duties
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.

Job Brief
- Handle customer’s problems, enquires, and complaints in a professional and timely manner.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.

Requirements and Skills
- Strong ability to communicate in multiple languages.
- Excellent problem-solving and customer service skills.
- Good working knowledge of computers and telephone systems.
- Patience with customers and ability to handle tough situations.
- Ability to work in shifts including nights, weekends, and holidays.

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹34,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Joining bonus
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9009873447

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