International Voice Process

23 hours ago

Jaipur Rajasthan, India 10x Growth Accelerator Full time

**International Voice Process - Customer Support**
Roles & Responsibilities:

- Handle inbound and outbound customer calls in a professional manner.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Manage complaints, escalations, and delayed product/service issues with empathy and patience.
- Document customer interactions and update records in the system.
- Achieve performance targets such as CSAT (Customer Satisfaction Score), response rate, and quality standards.
- Demonstrate excellent communication, listening, and problem-solving skills.
- Work effectively in rotational shifts and collaborate with the team to meet process goals.

Eligibility:

- Graduate / Undergraduate
- Minimum 6 months of BPO experience (International Voice)
- Excellent/Good communication skills in English

**Benefits**:

- **Cabs**:

- Females - Company cabs (CAS: odd hours | Gartner: one-sided cab during odd hours)
- Males - Cab allowance ₹180 per day / per night shift
- Shifts & Offs: 5.5 days working, rotational shifts & rotational offs

Rounds of Interview:

- HR Round
- Operations Round

Assessment:

- Versant B2 (US Voice)
- Versant C1 (US Voice)

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

**Location**:

- Jaipur, Rajasthan (required)

Work Location: In person

**Speak with the employer**
+91 9176682000

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