Process Trainer

7 days ago


Mumbai, India One Point One Solutions Ltd Full time

Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc. as defined for his level
- Agent level feedback for quality and product
- Reporting basic escalation to supervisor
- Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
- Good interpersonal skills and communication with all levels of management
- Organized and able to create multiple timelines, budgets, and schedules
- Able to multitask, prioritize, and manage time efficiently
- Excellent leadership, team building, and management skills
- Encouraging to team and staff, able to mentor and lead
- Excellent verbal and written communication skills
- Able to analyze problems and strategize for better solutions
- Process and product awareness

Industry and domain knowledge Team Handling/Interpersonal Skills Customer’s centricity.

Eligibility Criteria- Should know Hindi, English & Marathi..Must have worked a trainer for min 1 year for outbound (customer service, sales & collections) process.

Location- Mumbai


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