
Customer Care Executive(Female)
6 days ago
**Key Responsibilities**:
- Handle incoming customer calls and respond to queries in a timely and professional manner.
- Resolve product or service issues by clarifying the customer's complaint and determining the best solution.
- Maintain customer records by updating account information.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Coordinate with internal departments for faster resolution of customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Maintain daily call reports and feedback logs.
**Requirements**:
- Minimum 12th pass or Graduate.
- Good communication skills in Hindi (English is a plus).
- Prior experience in customer service is a plus.
- Should be polite, patient, and problem-solving oriented.
**Working Hours**:
10:00AM - 6:30 PM (Monday to Saturday)
**Perks & Benefits**:
- Fixed Salary (10K-15K per month)
- Incentives based on performance
- Friendly work environment
- Opportunity for growth and promotion
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹17,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
Work Location: In person
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