Merchant Trainer-it Support

6 days ago

Tambaram Chennai Tamil Nadu, India Petpooja (Prayosha food services Pvt ltd) Full time

**Designation:

- Merchant Trainer-IT Support**

**Department:

- **Training & Development

**Reporting Authority:

- **Team Lead-Tech Support

**Location:

- ** Chennai (Tambaram)

**Education Qualification:

- **Graduate and above

**Experience:

- **1 to 5 Year

**Working Days:

- **Rotational Week off

**Shift Timings:

- **Rotational Shift
- Degree in computer science or information technology.
- Good written and verbal communication.
- Customer-service focus.
- Prior experience working on a Help desk, in IT, or similar technical function
- **Ready for **fieldwork

**Roles and Responsibilities**:

- Can visit our Restaurant Partners in Field.
- Provide service and customer support during field visits.
- Install our POS software in their System / Device.
- Give training about our product to our client.
- Diagnose errors or technical problems and determine proper solutions to resolve their queries.
- Build positive relationships with customers.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem
- Ensure all issues are properly logged.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

**Skills Required**:

- Excellent problem-solving and troubleshooting skills.
- Basic knowledge of networking principles and operating systems.
- Network Configuration
- Software Installation
- Software Training
- Hardware Configuration etc

**Job Types**: Full-time, Fresher

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Life insurance
- Provident Fund

Shift:

- Rotational shift

Application Question(s):

- Do you have a laptop and vehicle?
- Are you ready for the fieldwork?

**Experience**:

- total work: 1 year (preferred)
- Network support: 1 year (preferred)
- Network installation: 1 year (preferred)

**Language**:

- English (preferred)
- Telugu (preferred)

Willingness to travel:

- 100% (preferred)

**Speak with the employer**
+91 6358897167

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