Supply Network Quality Engineer-1

**Career Area**:
Procurement

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Duties**:
**Major Role**: - Accountable for operating and monitoring the Global Supply Network, as designed, to meet the defined quality targets enabling optimal and efficient facility operations, collaborating with business partners and suppliers as the Relationship Manager for all GSND, and resolving facility specific supplier quality issues. From the initial concern, the Supply Network Quality Engineer will identify, contain and ultimately eliminate the defect. Skills that will be required include Root-Cause-Corrective-Action Analysis (RCCA), 8D, rework and containment plans, and strong communication and collaboration with suppliers.

**Customer**: - Using ‘ both facility based and global supply network’ reporting systems (QSI, ISIR’s, QCIR’s, MRDR’s, POU documentation) this position will communicate supplier corrective action details to ensure that the customer is totally confident in Containment and Final Corrective Action Plans.

**Leadership**: - This position has no direct reports. The incumbent must exhibit strong leadership qualities to ensure that suppliers agree to and deliver Containment Action and facilitate Program Timing and Final Corrective Action, in accordance with the 8D process. Maintain the highest ethical and professional standards within this diverse global organization.

**Supplier Management**: - Responsible for maintaining accountability with the suppliers to establish containment plans related to quality discrepancies. Will ensure the supplier is developing corrective action plans to enable operations to continue with minimum disruption.

**Relationships**: - maintains close working relationships with:
Suppliers Quality Groups Logistics and Material Planning Groups Procurement Groups Supplier Development Engineers

**Degree Requirement**
Degree or equivalent experience desired

**Skill Descriptors**
**Quality Management**:Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

**Level Basic Understanding**:

- Explains the purpose and limitations of quality management.
- Accesses organizational resources that enable quality management.
- Defines quality management concepts.
- Cites examples of organizational quality management initiatives.

**Accuracy and Attention to Detail**:Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

**Level Basic Understanding**:

- Explains the importance of accuracy in own function or unit.
- Identifies tasks or outputs that require accuracy and detail-level attention.
- Identifies the procedures for making sure that results are mistake-free.
- Describes consequences of errors within own unit or function.

**Collaborating**: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

**Level Working Knowledge**:

- Demonstrates experience participating in productive collaborative processes.
- Under guidance, initiates collaborative meetings.
- Assists in communicating shared goals with diverse groups and parties.
- Helps promote collaboration across generations, functions, regions, and levels.
- Helps solve business problems and meet business goals through collaborative processes.

**Level Working Knowledge**:

- Delivers helpful feedback that focuses on behaviors without offending the recipient.
- Listens to feedback without defensiveness and uses it for own communication effectiveness.
- Makes oral presentations and writes reports needed for own work.
- Avoids technical jargon when inappropriate.
- Looks for and considers non-verbal cues from individuals and groups.

**Managing Multiple Priorities**: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

**Level Working Knowledge**:

- Recognizes changing demands and priorities; validates changes with management.
- Obtains information about how current assignments contribute to organizational goals.
- Completes current work according to assigned priorities.
- Responds to day-to-day operational priorities while still making progress on project work.
- Performs at least 2-3 concurrent activities without reducing productivity.

**Level Working Knowledge**:

- Identifies and documents speci