Customer Service Assistant
2 days ago
A Customer Service Associate (CSA) is responsible for assisting customers by providing support, resolving inquiries, and ensuring a positive customer experience. Below are the typical details associated with the role:
**Responsibilities**:
1. Customer Support
Provide accurate and timely information about products, services, and policies.
Assist in resolving complaints and finding appropriate solutions.
2. Problem Solving
Identify customer needs and troubleshoot issues effectively.
Escalate complex problems to higher management or technical teams when necessary.
3. Sales Assistance (if applicable)
Recommend products or services that meet customer needs.
Upsell or cross-sell where possible.
4. Documentation
Record customer interactions, feedback, and resolutions in a database.
Maintain confidentiality and accuracy of customer records.
5. Feedback Collection
Gather customer feedback to improve services and processes.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹32,622.58 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 7479632688
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